Warranty & Returns Policy

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Kleentek Limited Warranty

Kleentek Products are covered by a 12 months limited warranty. Kleentek warrants that all of the Products’ electrical and mechanical parts are free from defects in workmanship and materials.

The Product shall materially conform to and materially perform in accordance with all specifications issued by Kleentek at the time of the Products manufacture.

Kleentek further warrants that any additional specifications accepted in writing by Kleentek prior to manufacture will be covered by the 12 months limited warranty.

During the warranty period, Kleentek will, at its sole option:

  • (a) provide replacement parts necessary to repair the product
  • (b) repair the product or replace it with a comparable product, or
  • (c) refund the amount paid for the product, LESS DEPRECIATION, upon its return.

WHO IS COVERED

The original Purchaser who can provide, a dated, proof of purchase in the form of a tax receipt. This warranty is not transferable, unless agreed to in writing by Kleentek.

Warranty Return Procedure

To obtain warranty service please call 1300 79 73 79, or email warranty@kleentek.net.au to notify Kleentek of any non-conformance during the warranty period and obtain  a Repair Authorisation Number (“RAN”).

The product must be returned to Kleentek, within fifteen (15) days of receipt of the RAN, with a statement describing in reasonable detail the non-conformity.

Kleentek will only accept returned Products with the original Product label affixed to the machine.

The Purchaser must send the product in either its original packaging including all original accessories or a packaging offering an equal degree of protection to avoid damage in shipping. Any damage from inadequate packaging or carrier mishandling is the sole responsibility of the sender.

Purchaser must prepay transportation charges on warranty returns. Kleentek will, at its own expense, return the repaired product to the sender provided that the return address is within Australia and that the product is still under warranty.

Warranty Limitations

This limited warranty does not extend to any Products from which the serial number and/or Kleentek tag or label has been removed or tampered with.

Any Product where poor or no maintenance or maintenance not in conformity with that set forth in documents accompanying the product is evidenced.

Any Product that has been damaged or rendered defective as a result of accident, misuse, abuse, negligence, installation, act of God, disaster, impact, pinched, cut or abraded cables, contact with strong solvents, or other external cause.

By modification or service by anyone other than Kleentek or it’s approved repairer.

This limited warranty does not apply to expendable parts that would normally require replacement or extend to any consumable items such as chemicals and filter cartridges.

Kleentek makes no other warranties, arising from operation of law or otherwise, express or implied, including any implied warranties of merchantability, fitness for a particular purpose and all other warranties arising from course of dealing or usage are hereby excluded.

Implied warranties that may be imposed by law are limited in duration to the limited warranty period set forth herein.

Purchaser Acknowledgment

The Purchaser purchases and accepts the products solely on the basis of the limited warranty expressed herein.  Under no circumstances shall Kleentek be liable by virtue of this limited warranty or otherwise for any special, indirect, secondary, punitive, exemplary, incidental or consequential damages (including but not limited to loss of production time, expense of substitute equipment or of anticipated revenue or profits to any person or property arising out of the use or inability to use the products).

Kleentek is not responsible for damage that occurs during installation or as a result of Buyer’s failure to follow the instructions that come with the Products or by operation outside the usage parameters stated in the user documentation that is shipped with the Products.

The foregoing is the purchaser’s sole and exclusive remedy for claims of warranty against Kleentek with respect to the product(s).

Dispute Resolution

Any dispute arising under this agreement shall be submitted to binding arbitration under rules then prevailing of the Commercial Arbitration Act 2013 of Queensland, Australia and judgment upon the award rendered may be entered and enforced in any court of competent jurisdiction.

The party submitting such dispute shall request the Queensland Law Society to appoint an arbitrator who is knowledgeable in the area and familiar with the industry and who will follow substantive rules of law. Judgment upon award made in such arbitration may be entered and enforced in any court of competent jurisdiction. Except where clearly prevented by the area of dispute, both parties agree to continue performing their respective obligations under this agreement while the dispute is being resolved. Both parties will use best efforts to resolve any disputes prior to invoking the arbitration procedures. If either party fails to perform its obligation as set forth in this agreement and such failure to perform is not corrected within thirty (30) days of written notifications of such failure from the other, the matter may be turned over to arbitration upon ten (10) days written notice to the other party.

Inconsistency

If there is any inconsistency between this Agreement and any other agreement included with or relating to products or services purchased from Kleentek, this Agreement shall govern.

Amendments

This Agreement may not be modified, altered or amended without the written agreement of Kleentek. Any additional or altered terms shall be null and void, unless expressly agreed to in writing by Kleentek.

Severability

If any term of this Agreement is illegal or unenforceable, the legality and enforceability of the remaining provisions shall not be affected or impaired.

Governing Law

This Agreement shall be interpreted under the laws of the State of Queensland, Australia without giving effect to conflicts of law rules.

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